Shipment Policy
Effective Date: January 6, 2025
Puffnapo is committed to delivering your orders with speed, reliability, and care. Below is our comprehensive shipment policy:
Shipping Methods
- We offer Standard, Expedited, and Express shipping services to meet various customer needs.
- Orders are processed within 1-2 business days, excluding weekends and public holidays.
Estimated Delivery Times
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Express Shipping: 1-2 business days.
Shipping Costs
- Shipping costs are calculated based on the weight, size, and destination of your order.
- Free shipping is available for orders over a specific value, as indicated on our website.
Order Tracking
- A tracking number will be sent to your email once your order has been shipped, allowing you to monitor its status.
International Shipping
- International shipping is available to select countries. Customers are responsible for any customs duties or additional fees applicable in their country.
Lost or Damaged Shipments
- If your shipment is delayed, lost, or arrives damaged, please notify us within 7 days of receipt by emailing info@puffnapo.com or calling (717) 866-9825.
Returns and Exchanges
- Products can be returned or exchanged within 30 days of delivery, provided they are unused and in their original packaging. Please see our Return Policy for more details.