Sales Policy

Effective Date: January 6, 2025

At Puffnapo, we are committed to providing exceptional products and services to our customers. This Sales Policy outlines the terms and conditions that apply to purchases made through our website, puffnapo.com.

1. Order Placement

  1. Online Purchases:

    • All orders must be placed through our official website.
    • Ensure that all personal information (name, address, payment details) is accurate to avoid delays in processing.

  2. Order Confirmation:

    • Once an order is placed, you will receive a confirmation email with order details.
    • If you do not receive an email, please check your spam folder or contact us at info@puffnapo.com.

2. Pricing and Payment

  1. Pricing:

    • All prices listed on our website are in USD and are subject to change without prior notice.
    • Discounts, promotions, and sales are only valid during the specified period and cannot be applied retroactively.

  2. Payment Methods:

    • We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
    • Full payment must be received before an order is processed.

  3. Taxes:

    • Applicable sales taxes are calculated at checkout based on your shipping address.

3. Product Availability

  1. Stock Levels:

    • Products are subject to availability. We make every effort to keep our inventory updated, but errors may occur.
    • If an item is out of stock, you will be notified, and any payments made will be refunded or adjusted.

  2. Custom Orders:

    • Custom or made-to-order items may require additional processing time.

4. Shipping and Delivery

  1. Refer to our Shipment Policy for detailed shipping terms and conditions.
  2. Delivery times are estimates and may vary due to external factors beyond our control, such as weather or carrier delays.

5. Returns, Exchanges, and Refunds

  1. Refer to our Refund and Return Policy for details regarding returns and refunds.
  2. Items purchased during promotional sales may have specific return conditions, which will be stated at the time of purchase.

6. Warranty and Liability

  1. Product Warranty:

    • Products are covered by the manufacturer’s warranty, if applicable. Details will be provided with the product.

  2. Limitation of Liability:

    • Puffnapo is not responsible for damages resulting from misuse, improper handling, or unauthorized modifications of products.

7. Cancellation Policy

  1. Order Cancellation:
    • Orders can be canceled within 24 hours of placement. Contact us at info@puffnapo.com or call (717) 866-9825 to request cancellation.
    • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

8. Customer Support

  1. For inquiries, order issues, or further assistance, please contact:
    • Email: info@puffnapo.com
    • Phone: (717) 866-9825
    • Address: 37 N Race St, Myerstown, Pennsylvania, 17067

9. Governing Law

This Sales Policy is governed by the laws of the United States and the state of Pennsylvania. By making a purchase, you agree to comply with these laws and regulations.