Refund and Return Policy

Effective Date: January 6, 2025

At Puffnapo, we aim to ensure your satisfaction with our products and services. If for any reason you are not completely satisfied, you may be eligible for a refund or return based on the following policy:

Eligibility for Returns

  1. Items must be returned within 30 days of delivery.
  2. Products must be unused, unworn, and in their original packaging with all tags attached.
  3. Returns are only accepted for items purchased directly from puffnapo.com.

Non-Returnable Items

  • Gift cards or promotional items.
  • Items marked as “final sale” or “non-refundable” at the time of purchase.
  • Products that have been used, damaged, or altered by the customer.

Return Process

  1. Initiate Return:

    • Contact us at info@puffnapo.com or call (717) 866-9825 to request a return authorization.
    • Provide your order number, proof of purchase, and details about the item(s) you wish to return.

  2. Prepare the Package:

    • Securely package the item(s) to avoid damage during transit.
    • Include the original invoice or packing slip.

  3. Shipping the Return:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • Use a trackable shipping service to ensure the safe return of your item(s).

  4. Inspection and Processing:

    • Once we receive your returned item(s), they will be inspected to ensure compliance with our return policy.
    • Refunds will be processed within 5-7 business days after inspection.

Refunds

  1. Refunds are issued to the original payment method used during purchase.
  2. Shipping costs are non-refundable unless the return is due to a product defect or error.
  3. If you received a discount or promotion, the refund amount will reflect the adjusted purchase price.

Exchanges

  1. If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order.
  2. Exchanges are subject to product availability.

Defective or Incorrect Items

  1. If you receive a defective or incorrect item, contact us within 7 days of delivery at info@puffnapo.com or call (717) 866-9825.
  2. Puffnapo will cover the cost of return shipping and provide a replacement or full refund.

Contact Us

If you have questions about our Refund and Return Policy, please contact:

  • Email: info@puffnapo.com
  • Phone: (717) 866-9825
  • Address: 37 N Race St, Myerstown, Pennsylvania, 17067

For more details, visit puffnapo.com.